Operational Resilience

Overview

The Operational Resilience workshop is perfect for those working within Financial Services, and anyone who wishes to gain a greater understanding of this subject matter. It provides a framework for the implementation of compliance requirements linked to regulatory requirements in the United Kingdom (UK Bank of England (BoE) Operational Resilience Policy), with an overview of what is required in the European Union (EU DORA – Digital Operational Resilience Act), as well as EMEA, North America, Asia & Oceania.

Agenda

Operational resilience is "the ability of an organisation to continue to operate and deliver essential services in the event of an operational disruption." This disruption can be caused by a variety of factors, and it is therefore important for organisations of all sizes, as it can help to protect their reputation, financial performance, and ability to serve their customers by:

• Identifying and assessing risks — identifying the potential risks that could disrupt operations (natural disasters, cyberattacks, human error) and assessing their likelihood and impact
• Implementing controls to mitigate them, establishing plans, and training employees on the response, recovery and restoration from a significant disruption

It is not possible to prevent every risk materialising, and dependencies are often only identified once something has gone wrong. The assumption that operational disruptions will arise should inform strategy, planning and resourcing.

This 1 Day On-Line Workshop covers the core strategic purpose of Operational Resilience, and provides delegates with key learning areas where resilience can improve an organisation's operational capability. Benefits include reduced costs, improved customer satisfaction and enhanced competitive advantage.

Who Should Attend

Those working in the following roles:

• Board Members / Leadership Team / Heads of Departments
• Operational Resilience / Business Continuity Managers
• Enterprise Risk Management / Operational Risk Managers
• ICT Service Management / Data Administrators
• Crisis Management / Incident Managers
• Supply Chain Managers
• ESG / Audit Managers

Methodology

This workshop is highly interactive and includes group discussions and case studies, with greater supporting information provided within the 2 Day Hybrid Workshop:

• Module 0: Introduction
• Module 1: Overview of Operational Resilience
• Module 2: Current Global Operational Resilience Legislation and Regulation
• Module 3: The Foundations for Operational Resilience — Governance; Operational Risk Management; Business Continuity Planning (BCP); and Management of Outsourced Relationships
• Module 4: Framework requirements for Financial Services Implementation — UK BoE PRA Statement of Policy; EU DORA considerations and identification of Critical ICT requirements
• Module 5: Relationship between UK BoE PRA Policy, Supporting Documentation and their Requirements
• Module 6: Relationship between EU DORA Act and Other EU Acts and their Requirements
• Module 7: Requirements for Outsourcing and Critical Third-Parties Risk Management, including Cloud Service Providers
• Module 8: Requirements for Cyber Resilience and Artificial Intelligence (AI)
• Module 9: Self-Certification (includes Group Discussion)
• Module 10: Course Review & Close